Why can't I see the hazard perception clips?

We have moved to using HTML to play the hazard perception video clips.  If you're having trouble playing the clips please be sure you're using one of the supported browsers listed below. Your browser must be equal to or greater than what's listed.

- Internet_explorer: 10,
- Firefox: 35,
- Safari: 7,
- Android,
- Opera: 16,
- Chrome: 29
- iOS we support only devices with iOS 10+

If you are using a supported browser, then to sort this problem you'll just need to clear your browser cache by taking the steps listed below:

1. Click on Start Menu
2. Click on Control Panel
3. Click on Internet Options
4. Click on Delete
5. Click on Delete Files - only in the Temporary Internet Files section
6. Click on 'Yes' to confirm
7. Click on 'Ok'
8. Click on Close
9. Restart browser

You shouldn't have any further trouble. Please feel free to get in touch with any questions, or if you need further assistance.


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  • 0
    Geoff Joyce

    I can't download Flash Player on my I pad, can you use HTML5 instead then I could see the clips and show them to pupils while mobile.

  • 0
    Camella Tierney

    Hi Geoff,

    Flash is required in order to play the hazard perception clips. So you would either need to download the mobile app for iPhone to see the clips, or use a computer or device that supports Flash.

    Please get in touch if you need further support. I'm happy to help. You can contact support at [email protected].


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